As a member in an industry that constantly complains about not being taken as seriously as others, I'd like to bring up the fact that we often do a lot of unprofessional things when running our salons.
In this episode I discuss an amazing book by Marie Kondo called "The Life-Changing Magic of Tidying Up" and how it plays a role for you in your personal and your work life.
Why do we lack the confidence to communicate our needs? Why do we hate confrontation?
Listen in as I share my personal thoughts on the negativity that gets spewed on Facebook amongst our peers.
Incentivizing clients to stay isn't just about charging cancellation fees. You also need to explain the key role they play and provide rewards for good behaviors.